Creating Cozy Vibes with Wooten's Wicks

As young entrepreneurs, we craft amazing candles designed to help you unwind while filling your space with delightful fragrances.

Frequently Asked Questions

How do I order candles from Wooten's Wicks?

Ordering is easy! Visit our Shop page to browse our selection and place your order online.

What types of candles do you offer?

Wooten's Wicks offers a variety of candles, including scented, soy, and custom-made options designed to create warm and inviting atmospheres.

Are your candles eco-friendly?

Yes! We utilize sustainable materials to create our candles, ensuring they are eco-friendly and safe for your home.

What is the process for custom orders?

For custom orders, please visit our Custom Orders page to submit your ideas and we will work to make them a reality!

How can I contact you for more information?

You can reach us through our Contact Us page or via our social media channels for any inquiries you may have.

Do you have any discounts or promotions?

Yes! We regularly offer promotions and discounts. Make sure to check our Blog for the latest updates.

What if I want to leave a review?

We would love to hear from you! Please visit our Reviews page to share your thoughts on our candles.

Wooten's Wicks Shipping FAQs

Standard shipping for our candles typically takes 3-7 business days. For expedited shipping, please allow 2-3 business days. International shipping times vary depending on the destination.

Yes, we ship to select countries outside the U.S. International shipping rates and times depend on the destination. Customs fees and taxes may apply and are the responsibility of the buyer.

Shipping costs are calculated based on the weight, size, and destination of your candle order. Free shipping may be available for orders above a certain purchase value. Visit our checkout page for exact rates.

Yes! Once your order ships, you will receive a tracking number via email. Use this number to check the status and estimated delivery date of your candle package.

If your order arrives damaged, please contact us immediately through our Contact Us page with photos of the damage. We will promptly assist you with a replacement or refund.

Wooten's Wicks Returns and Exchanges FAQ

At Wooten's Wicks, we accept returns within 30 days of purchase. Items must be unused and in their original packaging to qualify for a refund. Please reach out to us through our Contact Us page for assistance.

Yes! You can exchange a candle within 30 days of purchase. The item must be unused and in its original condition. Simply contact us through our Contact Us page, and we'll assist you with the exchange.

If your candle arrives damaged or defective, please let us know. Reach out through our Contact Us page, provide photos of the issue, and we'll resolve it swiftly, including sending a replacement if necessary.

Customers are responsible for return shipping costs unless the item is damaged or defective. For exchanges, we cover the shipping cost of the new item. For further details, please reach out to our Customer Support team.

Processing returns or exchanges typically takes 5-10 business days once we receive the item back. We will notify you via email once your return or exchange is completed. Any refunds will be credited to the original payment method.